Frozen Displays, Endless Delays: How Luxury Cars Failed At Providing A Better Experience Than Mainstream Cars

After a house, the car is usually the biggest purchase of anyone’s life, so you’re always hoping you get the right one. That statement rings even more true when you spend a premium on a luxury brand thanks to more features or performance. The problem is – according to the American Customer Satisfaction Index (ACSI) – owners are becoming less satisfied with their luxury car purchases year over year, and mainstream brands like Toyota are reaping the rewards.