Volkswagen knows it has a problem in its hands – or more accurately, its customers do. Only a few years after touchscreen-intensive functions and haptic sliders arrived on the likes of the ID.3 and ID.4 EVs and the Mk8 GTI, those controls are swiftly moving toward the trash can, replaced by physical knobs and switches in the near future. But while that may be good news for American and European customers (who have shared their overwhelmingly negative feedback with VW), it may not be right for the Chinese market. According to a LinkedIn post from Volkswagen AG China Board Member Ralf Brandstätter, our cross-Pacific neighbors prefer touchscreen and haptic controls to mechanical buttons.
Â
